Explore etisalat Home Internet Plans

The website internetservices.ae is not the official website of etisalat. This website is managed and operated by Mega Vision Audio & Video Systems (L.L.C). As an Authorized Etisalat channel partner, we (Mega Vision) are responsible for facilitating the selection and application process for Etisalat’s internet services. We provide information about various Etisalat internet plans, assist in signing up for these plans, and coordinate with Etisalat to ensure service activation. We act solely as an intermediary, meaning we do not provide the actual internet services, customer support for connectivity issues, or billing services. All these are directly managed by Etisalat.

As a channel partner ofEtisalat, we do not process, collect, or handle any payments from customers. Once your Etisalat service is activated, you will be billed directly by Etisalat as per the billing cycle associated with the selected plan.

The Authorized Channel Partner information can be verified on the official etisalat website with the below link:
‍https://www.eand.ae/content/dam/etisalat/consumer/docs/general/authorised-channel-partners.pdf

The broadband speed of all customers activating a new eLife Ultra Starter plan will increase to 1Gbps absolutely free without any extra cost as a limited time promotion valid until 31 December 2026. After this, speed will be reverted to the plan’s original 500Mbps speed.

Customers require no action as the speed boost will automatically apply without any need to opt-in, simply enjoy the new speed.

An early termination charge, which shall amount to AED 1,000 or one monthly rental charge of the current service plan (whichever is lower) is applicable.For both fixed term plans with 12-month or 24-month commitment minimum subscription and monthly plans any remaining device charges will be applied on a pro rata basis.Total applicable charges will be calculated as follows:
Basic exit charge + (device retail price/ agreement term in months) x (agreement term in months – (1 + monthly payments the subscriber has already made under contract)
The device charge is dependent on the retail price of the device which can be any or all of the following:
 - 4K TV box (Recorder AED 720/Regular AED 480)
 - Router (AED 240/AED 540/AED 960
 - Home phone (AED 120)

Note: Even if the contract is 12/24 months, you can relocate the connection to your new appartment/villa if you are shifting your current home within any where in UAE with etisalat connectivity by calling 800101 or submitting a home move request through etisalat UAE app. Relocation will not be considered as breaking of the contract/commitment period, and no exit penalty applies in case of relocation.
There will be a one time charge of 150AED at the time of relocation, for the technician visit

All payments for etisalat services, including but not limited to home internet subscriptions, are handled directly by etisalat. As a channel partner of etisalat, we do not process, collect, or handle any payments from customers. Once your etisalat service is activated, you will be billed directly by etisalat as per the billing cycle associated with the selected plan.

Customers are not required to make any deposits or advance payments to etisalat Channel Partners at any stage. All payments are managed directly by etisalat in accordance with their billing procedures.
Any payment issues, such as late payments, disputes, or billing errors, must be resolved directly with etisalat. We are not responsible for handling or resolving any payment-related concerns.

We serve customers across all seven emirates of the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Service availability is subject to etisalat network coverage and eligibility at your location.

We will treat your personal information as confidential and will only disclose it in accordance with the United Arab Emirates laws concerning privacy rights, or if we believe it is necessary to comply with a requirement of the UAE law enforcement agencies. Unless you register your details on the website we do not collect personal information about you.

If you do register on the website we will use your personal information for the following purposes:
- Processing your orders.
- To administer this website For statistical purposes to improve this website and its services to you.
- To notify you of products, special offers or competitions that may be of interest to you.

You are required to provide accurate and up-to-date information when submitting your application for etisalat services. Any delays or issues resulting from incorrect information provided by you will not be our responsibility

Once your service is activated, you must comply with the terms and conditions outlined in your agreement with etisalat, including payment deadlines, proper usage, and adherence to UAE telecommunications regulations. Cancellation, Relocation or Modification of existing services should be addressed directly to etisalat by calling customer service at 800101.